In Praise of Soft and Hard: Conversations that really matter

For many years, I’ve owned a training company called Influencing Options. We spend time helping people actually have courageous conversations. Many companies purport to do this work suggesting that some conversations were “crucial” or “critical” or “confrontational.” One of my mentors, Bob Weyant, had worked with the Core Dimensions of trust—respect, empathy, specificity and genuineness—and…