COURSE DESCRIPTION:

Growing organizations experience constant change, and leaders need to understand that the smallest or largest change can impact overall team performance. Acknowledging the stages of change; gaining buy-in and commitment, all while consistently managing accountability, is the complex task of a change leader.

WHAT TO EXPECT:

Learn and practice using the Influencing Options® conversation toolkit; ten tools for facilitating change—a robust collection of communication and conversational tools that help leaders effectively increase trust, keep people moving forward, and drive toward improved results. Mitigate turnover and burnout by recognizing what people need to help them stay engaged, then help support and integrate the change into their new normal.

OUTCOMES AND RESULTS:

• Practice listening to actively-demonstrate empathy

• Use a discrepancy confrontation

• Use facilitative questions

• Make behavior requests and deal with responses

• Facilitate option evaluation: three empowered choices

• Use a personalized deficit question

• Create an accountability confrontation

• Facilitate action planning

• Provide regular, small-dose feedback in a structured one-on-one

SUGGESTED AUDIENCE:

Managers, senior leaders, directors, and leaders

COURSE DESCRIPTION:

Good coaching skills are a necessary tool for anyone who wants to impact the performance of another positively. Good coaches model desired behaviors, redirect when necessary, consider the big picture, and follow-up for consistency.

WHAT TO EXPECT:

Enhance and develop confidence in coaching situations, whether proactive, in-the-moment, or following up. Practice the three elements of confident coaching: get clear, be ready, confront, and do it in a way that balances communication and increases trust.

OUTCOMES AND RESULTS:

• Write and recognize clear, written standards

• Plan your conversation by assessing your foundations

• Practice the confrontation continuum to resolve issues respectfully

• Draft and prepare for an honest conversation

• Practice using custom scenarios

SUGGESTED AUDIENCE:

Leads, supervisors, and managers

COURSE DESCRIPTION:

This course is a deep dive into performance conversations. Both literally and metaphorically, this type of conversation is the most proactive, efficient, and cost-effective way to manage performance. How you set people up for success, share performance expectations, confront performance problems, praise, and recognize consistent performance is essential to your ongoing practice. Learning to influence more effectively through coaching saves everyone time, energy, stress, and resources.

WHAT TO EXPECT:

Your relationship with your employees is the most significant leveraging point in an organization. Research shows that your relationship with your direct reports makes or breaks a team, an individual’s professional success, your success, and the overall organization’s success: it’s that important. Studies consistently show that the number one reason someone will leave a job is you—your relationship with those you supervise is critical to everyone’s success!

OUTCOMES AND RESULTS:

• Manage performance, including ongoing coaching and formal reviews

• Practice writing clear expectations that are easily integrated into performance conversations

• Learn how to identify and assess performance levels

• Strategize to help reports improve

• Learn how to support growth-to-skill mastery

• Practice giving frequent, small-dose feedback

• Learn to confront with respect as a way to resolve issues

• Integrate and embed LTTC ten tools

SUGGESTED AUDIENCE:

Leads, supervisors, managers, and leaders

COURSE DESCRIPTION:

This course uses the foundations of the Influencing Options® model for communicating using a values-based, high-integrity approach to influencing: getting what you want while increasing trust and strengthening relationships. These skills allow individuals to embody a fearless and fair balance for a results-driven business. They are practical and immediately useable, no matter your role or situation. We believe that the important and courageous conversations that you enter will impact the quality of your working relationships and will impact your whole organization, team, or company.

WHAT TO EXPECT:

The way you think about influencing, the person you want to influence, and most importantly, how you show up to the conversation matters. Working relationships are critical to your success. Your ability to communicate effectively, regardless of your role or circle of influence, will not only impact whether you meet your goals as a thriving organization but also will impact your success, as well. Becoming more effective at work often requires you to have courageous conversations. You may need to confront respectfully, or you may need to create some accountabilities, and having a model to do this while preserving the relationship, is crucial.

OUTCOMES AND RESULTS:

• Discuss cognitive foundations for fearless and fair communication

• Increase trust using the core dimensions; respect, empathy, specificity, and genuineness

• Convert undesirable to desirable behaviors

• Learn to deal with smoke screens and highly emotional responses

• Become competent and confident delivering empathy

• Learn negotiation skills and accountability consequences

• Develop and implement action steps
  

SUGGESTED AUDIENCE:

Leads, supervisors, frontline employees, and individual contributors

COURSE DESCRIPTION:

Learn advanced leadership and communication skills you can use immediately to develop collaborative and productive working relationships between supervisors and employees.

Leadership Academy participants gain insight that leads to improved performance management amongst individuals and teams. They learn how to resolve issues, manage conflict effectively and respectfully, create balanced feedback, and provide appropriate recognition and appreciation.

COURSE DESCRIPTION:

Find out how to identify issues causing communication breakdowns in your management teams, employee groups, departments, or business partners. Then acquire the conversational skills that establish and improve trust, leading to healthier, more productive working relationships.

Customized group exercises help leaders clarify and practice behaviors that support their organization's mission, vision, and guiding principles. The techniques and skills in this program will improve collaboration and cooperation among leadership teams and individuals and establish a foundation for building and repairing trust across your organization.